Help Center

What is SymTribe?

SymTribe organizes small activity groups around preferences, availability, and location. When matching finds enough compatible people, it creates an event and invites the group.

How it works in three steps:

1. Set up your profile - Choose activities, add preferences, fill in availability, and decide where you want to match.
2. Get invited - Matching runs on a schedule and creates events when enough compatible people line up.
3. RSVP and go - Respond on the event page, then follow the event updates there.

Who is SymTribe for?

SymTribe is for people who want to meet others for recurring activities. It works best when you keep your activities, availability, and match locations current.

Creating Your Account

1. Go to the SymTribe homepage and tap "Get Matched".
2. Enter your email address and choose a password with at least 8 characters, one uppercase letter, one lowercase letter, and one digit.
3. Check the box to accept the Terms of Use and Disclaimer.
4. Tap "Sign Up".
5. Check your email inbox for a verification link and tap it to confirm your account.
6. You'll be taken to onboarding.

Completing Your Profile (Onboarding)

After sign-up, onboarding collects the information SymTribe uses for matching.

Step 1 - About You

• Select your country.
• Enter your display name.
• Enter your city by typing and choosing from the suggestions. This sets profile and map context.
• Optionally add your address as a profile detail.
• Optionally add your phone number. It is not shown on your public profile.

Optional step - Photo

• You can upload an avatar before moving on to activities.
• This step is optional.

Step 2 - Choose Your Activities

• Pick one or more activities supported in your market.
• Each selected activity gets its own preference and matching setup.

Step 3 - Preferences and Availability

• For each activity you selected, you'll fill in its preferences first.
• After that, you'll complete a separate availability step for that same activity.
• Available time slots vary by activity. In addition to Early Morning (06:30), Morning (08:00), Late Morning (10:00), Afternoon (14:00), and Evening (17:00), Dog Walk also offers Night (20:00).

Step 4 - Matching Setup

• For each selected activity, choose the approved meeting spots where you want to be matched.
• If a city selector is shown, it only focuses the map and approved-spot list. SymTribe does not automatically discover city-wide match locations by default.
• Then choose your match sources: public events, group events, or both.
• After the last activity, you'll see a completion screen and then land on your Dashboard.

Logging In

1. Go to the SymTribe homepage and tap "Log In" (or go directly to the login page).
2. Enter your email and password.
3. Tap "Log In".

Once you're logged in, you'll see a navigation bar at the top of every page.

Your avatar opens a dropdown menu with quick links such as My Activities, Settings, Suggest Location, and Logout. Role-based links appear only when they apply to your account.

On mobile: The navigation collapses into a menu button. Tap it to see the same menu items.

Footer links include:

• Help - Opens this Help Center.
• Privacy Policy - How we handle your data.
• Terms of Use - The rules of the platform.
• Send Feedback - Visible when you're logged in.

Feedback button: Tap it to submit a Bug Report, Feature Request, Improvement, Question, or other feedback. It is visible when you're logged in.

Dashboard

The Dashboard shows:

• Your welcome header.
• Your schedule board.
• Upcoming events.
• Groups and group invitations.
• Past events and feedback links.
• The Match Status block when you do not currently have upcoming events.

Events

An event page can show:

• Title and description.
• Activity type.
• Date and time.
• Meeting point, or Location Being Finalized.
• Status badges, including Taking shape, Confirmed, Happening now, Didn't form, Called off, or Completed.
• Participant counts.
• Weather risk when weather data is available.
• Calendar links for confirmed events.
• A How this event was formed explanation.
• Event feed for participant posts and updates.

RSVP:

• "I'm In!" means you accept.
• "Can't Make It" means you decline.
• You can change your RSVP before the event takes place.

Event lifecycle:

1. Taking shape - You were invited. RSVP is the main next step.
2. Confirmed - Enough people accepted before the cutoff.
3. Happening now - The event is currently underway.
4. Didn't form - The RSVP cutoff passed before the event reached the acceptance threshold.
5. Called off - The event was manually cancelled.
6. Completed - The event has already taken place.

Leaving feedback: After an event happens, you can rate your experience and leave a comment from the event page or Dashboard.

Safety reporting: Event participants can use the "Report an issue" link on the event page. During post-event feedback, you can also flag individual participants.

Nearby Events

Nearby Events shows public events near the approved meeting spots you selected for matching. Eligible users can join from the event page.

Groups

Groups support:

• Invitations by email.
• Shareable join links.
• Group feed posts and comments.
• Member lists and roles.
• Group-specific matching setup.
• Group-specific locations and location suggestions.

When group matching is enabled, SymTribe evaluates group matching before public matching.

Private group activity is visible to group members. Authorized platform administrators may inspect private group posts, comments, and photos only for documented safety, support, policy, legal, or incident purposes, and that access is time-limited and logged.

Current group members can report a group or an eligible group post from the group pages. If a group is suspended for safety review, owners and admins receive a high-level notice and can use Help for support or appeal options.

Notifications

The in-app inbox is the main notification surface. Tap the bell icon to:

• View all your notifications or filter to Unread only.
• Open a notification and mark it as read.
• Use "Mark all as read" to clear unread notifications.

Settings > Notifications includes browser push controls and email toggles for event invitations, event reminders, and feedback requests. Important emails, including confirmations, cancellations, and security emails, are still sent.

Suggesting a Meeting Point

You can suggest a meeting point for moderator review.

1. Open Suggest a Meeting Point at /meeting-points/suggest.
2. Enter the place name and any helpful address or meeting details.
3. Enter the latitude and longitude from the map or another source you trust.
4. Enter the city where it's located.
5. Add a note of 15 to 300 characters.
6. Choose which activity type it's best suited for (optional).
7. Tap "Submit".

Suggestions stay pending until an admin or regional moderator reviews them. Check My Suggestions at /meeting-points/my-suggestions for the current status.

This is separate from group location suggestions. Group location suggestions are managed within each group's detail page.

Event Status Badges

Common Buttons

Profile Indicators

Updating Your Profile

On Settings > Profile & Contact, you can update your display name, country, city, address, and phone number.

Changing Your Activity Preferences

Use My Activities to join activities, leave activities, or open Edit Preferences for a joined activity.

Each activity has its own:

• Preferences.
• Availability.
• Approved match spots.
• Match source settings.

Managing Notifications

Settings > Notifications includes:

• In-app inbox link.
• Browser push controls.
• Email toggles for invitations, reminders, and feedback requests.

Changing Your Password

Password changes live in Settings > Account & Security. The new password must have at least 8 characters, one uppercase letter, one lowercase letter, and one digit.

Theme and OAuth

Theme selection and Google account status are also shown in Settings > Account & Security.

If your account has a personal invite link, you'll also find it in Account & Security under Invite Friends.

Social Publishing and Public Sharing

Settings > Account & Security also includes public recap sharing preferences and social account connections when direct publishing is available. Past event pages can show browser share actions, downloadable recap assets, and direct feed publishing options for connected providers.

Deleting Your Account

1. Go to Settings > Account & Security.
2. Scroll to the bottom and tap the red "Delete Account" button.
3. A confirmation dialog will appear. Read the warning carefully.
4. Confirm the deletion.
5. You'll be logged out and returned to the homepage.

I didn't receive a verification email

• Check your spam or junk folder.
• Make sure you entered the correct email address during signup.
• Wait a few minutes. Emails can sometimes take a moment to arrive.
• If it still hasn't arrived, try signing up again with the same email.

I can't log in

• Double-check your email and password. Passwords are case-sensitive.
• If you see "Please verify your email", check your inbox for the verification link and tap it before trying again.
• If you forgot your password, tap "Forgot password?" on the login page to reset it.

I'm not seeing any events on my Dashboard

• Check the Match Status block on your dashboard.
• It can show that your profile needs work, match spots are missing, a cooldown is active, an invitation is already active, matching is disabled, or matching is waiting for enough compatible people.
• Use the action shown in that block when one is available.

I can't find the WhatsApp group link

• WhatsApp group links only appear for confirmed events.
• The event also needs an active WhatsApp link.
• You must be accepted on that event.
• WhatsApp coordination is only available for accounts that previously enabled it and have a saved phone number.
• Open the event detail page and look for the WhatsApp option in the event menu.

I want to change my email address

That is not currently available in the app. Use the feedback button to contact the team.